At Pintoohandmades, we take immense pride in the quality of our handcrafted resin products. Because of the handmade and often personalized nature of our items, our return policy is as follows:
Customized and Personalized Items:
Since items like custom keychains or personalized clocks are made specifically to your request, we do not accept returns, exchanges, or refunds on customized items unless they arrive damaged or defective.
Standard Items (Non-Customized):
If you are not entirely satisfied with a non-customized purchase, we accept returns within [e.g., 7 days] of delivery. The item must be unused, in its original condition, and in its original packaging.
Damaged or Defective Items:
We pack our resin products with the utmost care. However, if your item arrives damaged during transit, please contact us within [e.g., 48 hours] of receiving your order at [Your Email] with photos of the damaged item and packaging. We will gladly arrange for a replacement or a refund.
Return Shipping:
Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.